Customer Service

Delivery

Most orders received by 11:00 AM will ship UPS the same business day. You will be notified via email if there is a backorder situation.

Payment

Visa, Mastercard, Discover, and American Express credit cards are accepted.

Shipping

All orders ship UPS ground unless otherwise specified, in which case, additional charges will apply.

Warranty

We promise to provide you with products that are free of workmanship defects. However, we cannot assume liability for injury, loss or damage, consequential, of any kind, from the use or inability to use any Shannon Business Systems, Inc. product.

Cancellation

Orders cannot be canceled once the order has been shipped. Products ordered in error can be exchanged for another product plus a 5% restocking fee.

100% Satisfaction Guaranteed

We guarantee 100% satisfaction with every order. If you are ever unhappy with an item, we offer hassle-free, no-fault returns, replacements or credit within 7 days of receipt of product. Simply call 1-800-720-1487or email us and we'll arrange for a replacement or credit.